Download the app

Our app is for easy eco-friendly transport in Dover.

Register:

Sign up to start riding. Our registration process is simple and user-friendly.

Find a bike:

Manual and E-bikes are available throughout Dover so you'll always find one close by.

Scan the QR code:

Unlock your bike by scanning the QR code.

Ride:

Enjoy the freedom of cycling through Dover, whether it's a short trip or a longer adventure.

Park and End trip

Park at Dover-based stations: When you're done, park your bike at any of our designated Dover-based stations. You can pause your ride anywhere you like, but please ensure the bike is returned to one of our stations to end the trip properly.

End your ride - Simply lock the bike through the app to end your trip.

Acknowledgement of Safety and Risk

Cycling carries inherent risks, particularly when undertaken on public roads and shared spaces. To help minimise these risks, please adhere to the following safety guidelines:

• Helmet Use: For your safety, we strongly recommend wearing a helmet while using our bikes. Please note that Destination Dover does not supply helmets.

• Compliance with Local Laws: You are required to follow all applicable traffic laws and regulations, including respecting rights of way and designated cycling routes.

• Assumption of Risk: By hiring a bike, you acknowledge that cycling involves risks, including the possibility of accidents resulting in injury. Destination Dover is not liable for hazardous riding conditions, such as poor weather, road surfaces, environmental factors, or interactions with vehicles or pedestrians. You are responsible for assessing conditions and deciding whether to proceed.

By proceeding with the bike hire, you confirm that you have read, understood, and accepted these safety guidelines and risks. You are solely responsible for your own safety and use the bike at your own risk.

Additional Cycling Resources:
For further guidance on cycling safety, insurance, and training, you may refer to Cycling UK, which provides a range of resources for cyclists, including membership benefits such as insurance and training courses.

Frequently Asked Questions (FAQ)

1. How do I hire a bike from Destination Dover?

To hire a bike, download the Destination Dover Bike Hire App from the Apple Store or Google Play. Once registered, you can use the App to find available bikes at our Stations. Unlock a bike by scanning the QR code or entering the bike's ID number manually.

2. What types of bikes are available?

We offer both manual and electric bikes. Choose based on your preference and the type of ride you're planning.

3. What are the costs associated with hiring a bike?

We have two main payment options:

Pay-As-You-Go:

• Manual Bikes: £5 for the first hour, then £2 per half hour.

• Electric Bikes: £7 for the first hour, then £3 per half hour.

Explorer Pass: A day pass for unlimited riding, which must be used within 30 days of purchase.

Other Promotional Passes: Where applicable and from time to time, other promotional passes can be activated or purchased from us directly and will be available for use immediately.

4. Is there a deposit required?

Yes, we require a £7 to start a bike ride or a pre-authorisation deposit: £40 for manual bikes and £56 for electric bikes. This is a temporary hold on your card to cover potential charges and is released after the bike is returned.

5. Can I hire more than one bike at a time?

Yes, you can hire up to four bikes at a time. However, you must ensure that each additional rider is aware of and agrees to the hire agreement terms.

6. What happens if I return the bike late?

Bikes must be returned within 12 hours. Late returns may incur the maximum day rate for bike hire: £33 for Manual bikes and £49 for Electric bikes. In some exceptional cases may incur a replacement fee: £1295 for a manual bike and £3650 for an electric bike.

7. What should I do if the bike gets damaged or stolen?

Immediately report any damage or theft to our customer support team via the contact details in the App or on our website. Please do not attempt any unauthorised repairs.

8. Are helmets provided?

We encourage all riders to wear helmets for safety, but we do not provide them. Please bring your own helmet or rent one locally.

9. What if there's a problem with the bike during my ride?

If you encounter any issues, please report them through the App or contact our customer support. We strive to maintain our bikes in top condition, but your feedback helps us improve our service.

10. Is there a minimum age requirement for hiring a bike?

Yes, all riders must be at least 18 years old.

11. How do I pay for the bike hire?

Payments are processed through the App using a valid credit or debit card. You can also top up your in-app wallet for a smoother rental experience.

12. Can I cancel my booking?

Once the hire period starts, no refunds are issued. Please plan your ride accordingly.

13. What if I have an emergency while using the bike?

In an emergency, contact local emergency services immediately. For other issues, our customer support is available to assist you.

14. Are there any restrictions on where I can ride the bikes?

Yes, certain areas are restricted for riding. These areas will be indicated in the App. Please respect local traffic laws and avoid prohibited zones.

15. How is my personal data handled?

Your data is handled according to our Privacy Policy, which you can find on our website. We use your information to manage your account and provide our services.

16. What should I do if I experience issues with the App?

For any technical difficulties with the App, please contact our customer support team for assistance.

17. What happens if there are no available bike spaces at the Station when I want to return the bike?

If a Station is full, please notify us via the App or customer support. Follow any instructions provided to ensure the bike is returned safely.

18. How can I contact customer support?

You can reach our customer support team through the contact information provided in the App or on our website. We are here to help with any queries or issues you may have.

We hope this FAQ helps you enjoy a smooth and enjoyable experience with Destination Dover Bike Hire!

Acknowledgement of Safety and Risk

Cycling carries inherent risks, particularly when undertaken on public roads and shared spaces. To help minimise these risks, please adhere to the following safety guidelines:

• Helmet Use: For your safety, we strongly recommend wearing a helmet while using our bikes. Please note that Destination Dover does not supply helmets.

• Compliance with Local Laws: You are required to follow all applicable traffic laws and regulations, including respecting rights of way and designated cycling routes.

• Assumption of Risk: By hiring a bike, you acknowledge that cycling involves risks, including the possibility of accidents resulting in injury. Destination Dover is not liable for hazardous riding conditions, such as poor weather, road surfaces, environmental factors, or interactions with vehicles or pedestrians. You are responsible for assessing conditions and deciding whether to proceed.

By proceeding with the bike hire, you confirm that you have read, understood, and accepted these safety guidelines and risks. You are solely responsible for your own safety and use the bike at your own risk.

Additional Cycling Resources:
For further guidance on cycling safety, insurance, and training, you may refer to Cycling UK, which provides a range of resources for cyclists, including membership benefits such as insurance and training courses.

Rider Hire Agreement for Destination Dover Bike Hire

Welcome to Destination Dover Bike Hire! We're thrilled to have you join us for a ride around beautiful Dover. Before you hop on one of our bikes, please take a moment to read this easy-to-understand agreement. It's designed to ensure you have a safe, fun, and enjoyable experience.

1. Introduction

This agreement is between you (the "Rider") and Destination Dover, a non-profit organisation located at Maison Dieu House, Biggin Street, Dover, CT16 1DW (the "Operator"). By using our bike hire service, you agree to the terms laid out here.

2. Key Definitions

Bike: Any bicycle, manual or electric, hired from us.

App: Our mobile application available on Apple Store and Google Play.

Station: Locations in Dover where you can hire and return bikes.

Lock: The device securing the bike at our Stations.

3. How It Works: Hiring and Returning a Bike

To hire a bike, simply use our App to unlock it by scanning the QR code on the bike. The hire period starts once the bike is unlocked and ends when you return and lock it at any of our Stations.

4. Deposits and Pre-Authorisations

A deposit is held on your card as a pre-authorisation. This ensures funds are available to cover potential costs like hire charges, damages, or loss. For manual bikes, this is £40; for electric bikes, £56. The pre-authorisation is released after the bike is returned, which may take up to 10 days depending on your card issuer.

5. Hiring Multiple Bikes

You can hire up to four bikes at a time, but ensure everyone riding understands and agrees to these terms.

6. Rental Plans and Fees

We offer two rental options:

Pay-As-You-Go:

• Manual Bikes: £5 for the first hour, then £2 per half hour.

• Electric Bikes: £7 for the first hour, then £3 per half hour.

Explorer Pass: half day or one-valid day pass to be used within 30 days of purchase.

Other Promotional Passes: Will be activated immediately after a successful purchase.

Important: Bikes must be returned within 12 hours. Late returns may incur a replacement fee.

7. Responsibilities During the Hire

You're responsible for any fines or penalties for illegal parking or traffic violations during your hire.

8. App and Bike Availability

We aim to provide consistent service but availability may vary due to technical or weather conditions.

9. Rider Responsibilities

Riders must:

Be 18 or older.

Wear a helmet and appropriate attire.

Follow all traffic laws.

Avoid riding under the influence of alcohol or drugs.

Report any issues or damages immediately.

10. Data Protection

We respect your privacy. Your data is used in line with our Privacy Policy, available on our website.

11. Ending Your Hire

We can terminate your hire if these terms are breached. Failure to return a bike may result in a replacement fee.

12. Liability

The Operator isn't liable for any injuries, damages, or losses except those caused by our negligence. Riders are encouraged to have their own insurance.

13. Dispute Resolution

Any disputes will be handled under the laws of England and Wales, with the courts of England and Wales having exclusive jurisdiction.

14. Environmental Responsibility

We encourage eco-friendly riding practices. Please dispose of litter responsibly.

15. Safety and Conduct

Always perform a safety check before riding. Ride responsibly and obey all traffic laws.

16. Maintenance

We maintain our bikes, but if you spot any issues, please report them to us.

17. Customer Support

For any help, reach out to us through the contact details in the App or on our website. In emergencies, contact local emergency services.

18. Cancellation Policy

No refunds are available once the hire period has started.

Thank you for choosing Destination Dover Bike Hire! Enjoy your ride and explore Dover responsibly.

Acknowledgement of Safety and Risk

Cycling can be a risky activity, especially on public roads and spaces. It's essential to follow safety guidelines to minimise these risks:

1. Helmet Use: For your safety, wearing a helmet is essential while using our bikes. Please bring your own helmet for your own safety. Destination Dover does not supply helmets.

2. Adherence to Local Laws: You must follow all local traffic laws and regulations, including respecting rights of way and designated cycling routes.

3. Assumption of Risk: By hiring a bike, you acknowledge and accept that cycling involves inherent risks, which may include the possibility of accidents leading to injury. Destination Dover is not responsible for dangerous riding conditions such as poor weather, road hazards, or other environmental factors or other vehicles or pedestrians in public places. You are solely responsible for assessing the conditions and deciding whether to ride.

By proceeding with the bike hire, you confirm that you have read, understood, and agree to these safety guidelines and risks. You are responsible for your own safety and agree to use the bike at your own risk.

Destination Dover Bike Hire Operator TERMS and CONDITIONS

(including Agreement Waiver)

1. Introduction

These terms and conditions govern your use of the "Destination Dover Bike Hire & Share," a service provided by Destination Dover, a non-profit volunteer-led organisation, whose registered office is: Maison Dieu House, Biggin Street, Dover, CT16 1DW (hereinafter referred to as "Operator"). Please read these Terms and Conditions carefully before hiring a bicycle (“Bike”). By accepting these Terms and Conditions, you confirm that you have read, understood, and agree to them in their entirety. If you do not agree with these Terms and Conditions, do not use Destination Dover Bike Hire or Bike-Share community-run events.

2. Definitions and Interpretation

Operator: Destination Dover.

Bike: A bicycle hired from Destination Dover, including both manual and electric vehicles.

App: The Destination Dover Bike Hire application available from the Apple Store or Google Play.

User: The individual hiring the Bike from Destination Dover.

Additional User: Any additional person included in a booking of more than one Bike.

We, Our, Us: Destination Dover.

Charges: Fees payable by the User for hiring a Destination Dover Bike (see Clause 6).

Station: A Dover-Based Destination Dover Bike Hire Station where Bikes may be hired and returned, as located by the User in the App.

Lock: The device attached to the Bike securing it at the Destination Dover Bike Hire Station.

3. How It Works: Hire and Return of a Bike

Upon entering an acceptable form of payment through the Destination Dover App, the User can unlock a Bike by scanning the QR code on the frame of the Bike. If the QR code scan fails, the Bike’s identification number can be manually entered into the App. The rental period begins when the lock is disengaged and ends when the Bike is returned to any Destination Dover Bike Hire Station, secured, and locked correctly.

4. Pre-Authorisation / Deposit

A deposit is required for hiring a Bike, taken as a pre-authorisation on a credit or debit card.

What is a Pre-Authorisation?

Pre-authorisation is a temporary hold of a specific amount on a credit or debit card, guaranteeing that funds are available for charges incurred, including hire costs, losses, and damages at full retail prices plus labour.

Release of Pre-Authorisation

The pre-authorisation is completed upon return of the Bike for the applicable hire charge plus any extras. The balance is released but may take up to 10 days to clear, depending on the card issuer.

Pre-Authorisation / Deposit Rates

Manual Bikes: £40 (no pre-auth required if in-app wallet balance is £40 or greater)

Electric Bikes: £56 (no pre-auth required if in-app wallet balance is £56 or greater)

5. Additional Users

The User must ensure that each Additional User understands and agrees to these Terms and Conditions. The User may hire up to four Bikes for Additional Users, where provided for in the App.

6. Bike Rental Plans and Fees

Two payment plans are offered: "Pay-as-you-go" and a half/full day "Explorer Pass."

Pay-As-You-Go

Manual Bikes: £5 for the first hour, £2.00 for each subsequent 30 minutes.

Electric Bikes: £7 for the first hour, £3.00 for each subsequent 30 minutes.

Explorer Pass

Limited to one per day, must be used within 30 days of purchase. Unused minutes will expire.

Payment

Valid credit or debit card details must be uploaded in the App. The User authorises the Operator to charge the card for all fees related to this agreement.

Maximum Rental Time

Bikes must be returned within 12 hours. Failure to do so may result in a replacement fee of £1295 (manual bike) or £3650 (e-bike).

Repair and Replacement Charges

Users will be charged for damages beyond normal wear and tear, and for stolen or unattended Bikes.

App Wallet Balance

Negative balances in the wallet will trigger an automatic rectification process using the card details provided.

7. Violations

The User is responsible for any fines or fees incurred during the rental period due to illegal parking or traffic law violations. The User agrees to indemnify the Operator for any costs or legal fees related to such claims.

8. Availability of the App and Bikes

Service availability may be affected by technical, weather, or other issues beyond our control.

We reserve the right to withdraw availability without prior notice.

Bike availability at Hire Stations is not guaranteed.

If all Bike places are filled, the User must report this to the Operator and follow any instructions provided.

9. User Responsibilities and Acknowledgements

Users must be 18 or older, physically capable of riding a Bike, and aware of associated risks.

Users must wear helmets and appropriate attire, and must not ride under the influence of alcohol or drugs.

Users must comply with all traffic laws and not use the Bike for unauthorised purposes.

Users must report any damages, malfunctions, or thefts immediately and must not attempt unauthorised repairs or modifications.

10. Data Protection

Personal information will be used in accordance with our Privacy Policy, available on our website. Your data will be used to administer your account, provide requested services, and for any other agreed purposes.

11. Termination

We may terminate your right to use the Bike Share scheme if you breach these Terms and Conditions. In such cases, Bikes must be returned immediately. Failure to return a Bike may result in a replacement fee of £1295 (manual bike) or £3650 (e-bike).

12. Liability and Insurance

Insurance: The User acknowledges that insurance coverage is not provided by the Operator. Users are advised to have their own insurance.

Liability: The Operator is not liable for any injuries, damages, or losses arising from the use of the Bike, except where caused by the Operator’s negligence.

(Acknowledgement of Safety and Risk:

• Cycling can be a risky activity, especially on public roads and spaces. It's essential to follow safety guidelines to minimise these risks:

• Helmet Use: For your safety, wearing a helmet is essential while using our bikes. Please bring your own helmet for your own safety. Destination Dover does not supply helmets.

• Adherence to Local Laws: You must follow all local traffic laws and regulations, including respecting rights of way and designated cycling routes.

• Assumption of Risk: By hiring a bike, you acknowledge and accept that cycling involves inherent risks, which may include the possibility of accidents leading to injury. Destination Dover is not responsible for dangerous riding conditions such as poor weather, road hazards, or other environmental factors or other vehicles or pedestrians in public places. You are solely responsible for assessing the conditions and deciding whether to ride.

By proceeding with the bike hire, you confirm that you have read, understood, and agree to these safety guidelines and risks. You are responsible for your own safety and agree to use the bike at your own risk.)

13. Dispute Resolution

Any disputes arising from or in connection with these Terms and Conditions shall be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Environmental Considerations

The User is encouraged to ride in a manner that respects the environment and promotes sustainable transport. Users should dispose of any litter responsibly and adhere to all local environmental regulations.

15. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Safety Regulations

Users must conduct a safety check before riding, including checking the brakes, tires, and lights.

Riding is prohibited in certain areas, which will be indicated in the App.

Users must ride safely and responsibly, obeying all traffic laws.

17. User Conduct

Users must not use the Bike for illegal activities or in a manner that causes nuisance or danger to others.

Users are expected to return the Bike in the same condition it was rented.

Any inappropriate conduct may result in immediate termination of the rental agreement.

18. Maintenance and Upkeep

The Operator will ensure Bikes are maintained and in good working order.

Users must report any issues or damages immediately.

Unauthorised repairs or modifications by Users are prohibited.

19. Customer Support

For support, Users can contact Destination Dover via the contact information provided in the App or on our website.

In case of an emergency, Users should contact local emergency services immediately.

20. Cancellation Policy

No refunds will be issued for cancellations made after the rental period has started.